Shipping Policy
How we pack, insure and deliver every gold & silver coin ordered on Chanchals — from dispatch to your doorstep.
Given the value of the products we ship, every Chanchals order is handled with extra care — from tamper-evident packaging to insured, tracked courier partners. This page explains what to expect after you place an order.
Tamper-Proof
Sealed, discreet outer packaging with no product markings.
Fully Insured
Every shipment is insured for its full order value in transit.
Tracked Door-to-Door
A live tracking link is shared the moment your order ships.
Signature on Delivery
An adult signature (or OTP) is required to accept the parcel.
Dispatch & Delivery Timelines
Orders placed and paid for before 1 PM IST on a business day are typically dispatched the same or next business day, subject to the item being in stock and payment verification.
| Delhi NCR | 2 – 4 business days |
| Metro cities (Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune) | 3 – 5 business days |
| Rest of India | 4 – 7 business days |
| Remote / non-serviceable pin codes | 7 – 10 business days, courier-dependent |
Timelines are estimates and exclude public holidays, courier delays, or force majeure events. We currently ship only within India.
Section 2Packaging & Handover
- Coins ship in a sealed inner box with hallmark certificate and invoice, inside a plain, unbranded outer carton so contents are not identifiable from outside.
- An OTP or signature from the person named on the order (or an authorised adult at the address) is required at the time of delivery.
- Please inspect the outer packaging on receipt. If it appears tampered with or damaged, do not accept the parcel — note this with the courier and contact us immediately.
Order Tracking
Once dispatched, you'll receive a tracking number and courier link via SMS, WhatsApp and email. You can also check order status anytime from the "My Orders" section of your account.
Section 4Delivery Attempts & Address Changes
Our courier partners typically make up to three delivery attempts. If a parcel remains undelivered, it is returned to us and we will contact you to arrange re-shipment (additional shipping charges may apply). Address changes are only possible before an order is dispatched — please contact support as soon as possible if you need to update your delivery address.
Section 5Shipping Charges
Shipping and insurance charges, if any, are calculated at checkout based on order value and delivery location, and shown before you complete payment. We periodically run free-shipping promotions above a minimum order value.
Section 6Delays & Support
If your order hasn't arrived within the estimated window, please reach out to our support team with your order number — we will follow up with the courier partner and keep you updated until it's resolved.
Need help with an order?
Message us your order number on WhatsApp for a quick status update.