Privacy Policy

Chanchals ("Chanchals", "we", "us", "our") operates chanchals.com. This policy explains what personal information we collect when you browse, register or place an order with us, how we use it, who we share it with, and the choices you have. By using chanchals.com you agree to the collection and use of information in accordance with this policy.

Section 1

Information We Collect

• Account & contact details — name, email, phone number, delivery and billing address, provided when you register, checkout or contact support.
• Order & payment details — items purchased, order value and transaction status. Card and UPI details are collected and processed directly by our PCI-DSS compliant payment gateway partners; we do not store full card numbers.
• Identity/KYC information — where required by RBI/regulatory thresholds for high-value bullion purchases, we may collect PAN or other government ID for verification.
• Usage & device data — IP address, browser type, pages visited and referring URLs, collected automatically via cookies and analytics tools.
• Communications — messages you send via WhatsApp, email, phone or our contact form, including for support and buyback requests.

Section 2

How We Use Your Information

We use the information above to:

• Process and deliver your orders, including hallmark certificates and invoices.
• Verify payments, prevent fraud, and comply with applicable bullion-trade and KYC regulations.
• Provide customer support, including buyback, returns and warranty requests.
• Send order updates, live rate alerts, and — only with your consent — promotional offers.
• Improve our website, product range and services through aggregated, anonymised analytics.

Section 3

Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use chanchals.com through tools such as Google Analytics. You can disable cookies in your browser settings; some site features, such as checkout, may not function correctly without them.

Section 4

Who We Share Data With

Payment gateways	To securely process card, UPI and net-banking payments.
Courier & logistics partners	To deliver and insure your order, using your name, address and phone number.
BIS hallmarking & certification bodies	Where certificate verification or registration is required.
IT & analytics providers	To host our website and understand aggregated usage patterns.
Regulators & law enforcement	Only where required by law, court order, or to prevent fraud.

We do not sell your personal information to third parties for their own marketing purposes.

Section 5

Data Security

We use industry-standard encryption (SSL/TLS) for data in transit and restrict access to personal information to employees and partners who need it to operate chanchals.com. While we take reasonable technical and organisational measures to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Section 6

Your Rights & Choices

You may request access to, correction of, or deletion of your personal data, and may opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly. We will respond to verified requests in accordance with applicable Indian data protection law.

Section 7

Children's Privacy

Chanchals.com is intended for users aged 18 and above. We do not knowingly collect personal information from minors; purchases of bullion products must be made by an adult.

Section 8

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the latest revision.